We always strive to provide our customers with the best products, but if you are not satisfied, we do allow returns and exchanges for 7 days after you’ve received your parcel.

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The provision of our products is subject to availability.  In cases of unavailability within the turnaround time of 7 days, we will refund you in full within 7 days. Once an order is paid, it cannot be cancelled. An order is only seen as an order once paid for in full.

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To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging and include proof of purchase. Any product not in its original condition, that is damaged for reasons not due to Petalfox's error are not refundable. Any item that is returned more than 7 days after delivery is not refundable. 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, return or exchange within 7 days from the date we received your parcel. If your return, refund or exchange is approved, then we will discuss postage fees with you, otherwise it is for your own account. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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If your refund, return or exchange is rejected for whichever reason we will not reimburse your postal fee paid to us.

 

Should your refund be accepted we will reimburse your postal fee paid to us.

 

Should you be unhappy with the product purchased, you may return it in the exact condition as received, to be eligible for a refund, but you will forfeit any courier costs.

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Courier costs will only be reimbursed should there be a clear production problem with your item.

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Please email us at customercare@petalfox.co.za should you wish to request a refund or arrange a return.